Refund Policy

Merchandise


If you are not 100% satisfied with your purchase of training equipment, you can return the item(s) for an exchange or in-store credit that can be used towards other merchandise or a provided service. The item(s) must be returned within 30 days of the date of purchase.

All sales on dog treats are final.

Groups classes


Refunds and credits will not be given for group classes even if classes were missed. RolloverU is very flexible with makeup classes. Students can attend a repeat of the class they missed.

Private training sessions


Private training classes are rescheduled if missed. If the training plan is completed before all sessions are used, additional behaviors can be added to fill the remaining training time or the prorated amount can be used or saved as a RolloverU credit towards other services.

Boarding and Day Care


If the dog is picked up before the paid for the time frame is completed, the prorated amount can be used or saved as a RolloverU credit towards other services.