Boarding Policies

Drop Off / Pick up 


T
o accommodate the different schedules and needs of our boarding clients we are allowing drop offs and pickups anytime between the hours of:

  • Monday - Friday 7:00am – 6:00pm 
  • Saturday  10:00am – 5:00pm 
  • Sunday By Appointment Only (Call for Details)
To allow for the added flexibility we are billing per day since a slot is being held for your dog for the entire day. We are also adding the ability to pickup your dog on Sunday.by appointment only. If you would like to pickup your dog on Sunday you must make an appointment to ensure someone is here to release your pup to you.

Due to increased maintenance costs we are no longer able to absorb the cost to repair the damages guest dog(s) cause to the kennels and buildings. The cost to repair damages will be charged at a rate of $20/per hour with an hour minimum.

Deposit


Effective immeditely a minimum 25% non-refundable deposit is required to hold your kennel. The deposit will be applied to your bill at pickup. Be aware, if you prepay and do not show up you will forfeit all monies paid towards the stay. The deposit is due upon receipt of the invoice. If a deposit payment is not received within two days of the invoice date your kennel will no longer be reserved.

Cancelations


Your 25% deposit is non-refunable if you cancel your reservation. If you prepay in full and cancel with at least 24 hours notice you will be refunded any monies over the 25% nonrefundable deposit. If you do not contact us with your cancelation you will forfiet all monies paid.

Prepaid Boarding Fees


Unfortunately, we cannot offer refunds for days not used once the dog is in our care. If you pre-pay for the entire stay and pick up your dog early, we can offer you a credit for the day(s) your dog ended up not staying with us. Credits must be used within 6 months of the date issued. Bookings during holidays will not be eligible to receive a credit for shortened stays.


Credits


  • Can be used toward any service offered by RolloverU
  • Expire 6 months after the scheduled stay
  • Are not given during Holiday times
  • Are not applied during Holiday times